Effective Date: June 1, 2025

This Privacy Policy explains how Electric Water ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website https://www.electricwater.ca and use our services or purchase our products.

By using our website or providing your information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide
Name, email address, phone number

Shipping and billing address

Payment information (processed securely via third-party payment providers)

Purchase details and order history

Inquiries, reviews, or other content you submit

b. Information Collected Automatically
When you visit our site, we may collect:

IP address

Browser type and version

Device type and operating system

Pages you visit and time spent

Referral source (e.g., search engine, social media, etc.)

Cookies and tracking technologies (see Section 5)

2. How We Use Your Information

We use your personal information to:

Process orders and deliver products

Provide customer support

Send transactional and promotional emails

Improve our website, products, and customer experience

Detect fraud or unauthorized activity

Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share data with:

Trusted service providers (e.g., shipping partners, payment processors, email platforms)

Legal authorities if required by law or to protect our rights

Analytics providers like Google Analytics to understand site usage

Marketing platforms (e.g., email marketing software) for communications you’ve opted into

All third parties are required to maintain confidentiality and use your data only for specified purposes.

4. Email Marketing & Communication

You may receive emails from us related to:

Order confirmations and delivery updates

Product updates or recalls

Promotions or newsletters (if opted in)

You can unsubscribe at any time using the link in the footer of any marketing email or by contacting us directly.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain your session

Remember cart items

Analyze website traffic

Provide personalized content or ads

You may disable cookies via your browser settings, but doing so may affect functionality.

6. Data Storage & Security

We store your data securely and implement industry-standard safeguards to protect against loss, misuse, or unauthorized access. While no system is 100% secure, we use encryption, firewalls, and access controls to protect your information.

7. Your Rights & Choices (Canada)

If you are a resident of Canada, you have the right to:

Request access to your personal data

Correct or update your information

Withdraw consent for marketing

Request deletion of your data (unless we’re legally required to retain it)

To exercise any of these rights, contact us at 
[support@electricwater.ca].

8. Third-Party Links

Our website may contain links to external websites not operated by us (e.g., Enagic). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through email or a website notice. Continued use of our services constitutes acceptance of any revised policy.

11. Contact Us

For any privacy-related questions, data access requests, or concerns, contact us at:
Electric Water
Email: support@electricwater.ca
Address: Suite #300 9850 King George Blvd 3rd Floor Surrey, BC V3T 0P9 Canada
Phone: 1-778-200-8679

Electric Water LTD. All rights reserved.

Terms & Conditions | Privacy Policy

1-778-200-8679 | support@electricwater.ca